Popular Questions

Yes, when your trade details are verified and your account is approved you will be provided with regular timetable for training. Many of our live trainings are free to attend.

Some training classes include
+ Esthemax Hydrojelly & Contouring Mask Foundations
+ MSKIN PRO Peels & Skin Prescriptions
+ SPF for Skin & Dermal Therapy

Each retail kit contains two hydrojelly masks.

While the TRADE size contains ten hydrojelly mask applications.

Orders

Once you've placed your order, we will send you a confirmation. Once your order has been shipped, we will send another email to confirm your expected delivery date and tracking link (if applicable).

Additionally, you can track the status of your order from 'order history' in your account page on our website.

We can only change orders that have not yet been processed for shipping. Once your order is under the status, 'preparing for shipping', 'shipping' or 'delivered', then we cannot accept any edits to your order.

To make any changes to your order simply reach out to our logistics team at skinguru@shespure.com.au

Shipping

Australia

New Zealand

United States

United Kingdom

United Arab Emirates

Singapore

Malaysia

Hong Kong

Canada

India

Once you've placed your order, it takes approximately 24 to 48 hours to process. Standard shipping time for the states & countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order.

Australia: 1-2 days

New Zealand: 3-7 days

United States: 10-15 days 

United Kingdom: 10-15 days

United Arab Emirates: 9-25 days

Singapore: 5-10 days

Malaysia: 10-15 days

Hong Kong: 10-15 days

Canada: 15-25 days

India: 18-25 days

Refunds

We are happy to offer a store credit or exchange on an item you've purchased for any change of mind- simply contact us within 14 days of your order date & return the product within 28 days.

If you've changed your heart about something you've ordered, send it back to us unopened, unused and in its original packaging.

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

Allergy returns must be less than 10% used upon arrival back with us.

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please do not dispose of the item until we've had a chance to chat with you!

Contact Details

Email: skinguru@shespure.com.au

Phone: 0434 964 960

All orders are packed & shipped by Esthemax Australia out of the Brisbane Fulfillment centre at

Building C/150 Dalmeny St, Willawong QLD 4110

Office of Esthemax Australia

Suite 88, 111 Eagle St

Brisbane, QLD 4000