INTERNATIONAL SHIPPING AFTERPAY AND LAYBUY

Popular Questions

1. Complete this Skin Consultation Form.

2. Your assigned skin expert will get back to you with a personalised assessment and routine recommendations within 24-48 hours via email.

Each retail kit contains two hydrojelly masks.

Due to the excitement created through selling to only professional clinics, Esthemax recently created a retail version for us skincare lovers to take home with us from the day spa! Whilst clinics' recommended price to include a Hydrojelly mask in treatment is $50, you can take TWO of your own home for the same price.

Orders

Once you've placed your order, we will send you a confirmation. Once your order has been shipped, we will send another email to confirm your expected delivery date and tracking link (if applicable).

Additionally, you can track the status of your order from 'order history' in your account page on our website.

We can only change orders that have not yet been processed for shipping. Once your order is under the status, 'preparing for shipping', 'shipping' or 'delivered', then we cannot accept any edits to your order.

To make any changes to your order simply reach out to our logistics team at skinguru@shespure.com.au

Shipping

Australia

New Zealand

United States

United Kingdom

United Arab Emirates

Singapore

Malaysia

Hong Kong

Canada

India

Once you've placed your order, it takes approximately 24 to 48 hours to process. Standard shipping time for the states & countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order.

Australia: 1-2 days

New Zealand: 3-7 days

United States: 10-15 days 

United Kingdom: 10-15 days

United Arab Emirates: 9-25 days

Singapore: 5-10 days

Malaysia: 10-15 days

Hong Kong: 10-15 days

Canada: 15-25 days

India: 18-25 days

Refunds

We are happy to offer a store credit, exchange or refund on an item you've purchased - simply contact us within 30 days of your order date.

If you've changed your heart about something you've ordered, send it back to us unopened, unused and in its original packaging.

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

Allergy returns must be less than 20% used upon arrival back with us.

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please do not dispose of the item until we've had a chance to chat with you!